Terms and Conditions

Last updated: December 4th, 2024

1. Service Description

SantaMessageMagic (“we,” “our,” or “us”) provides personalized video messages (“the Service”). Users can purchase and receive customized video messages featuring Santa Claus addressing their children or loved ones by name and incorporating personal details provided by the purchaser.

2. Payment and Delivery

  • All payments are processed securely through our payment providers
  • We will aim to deliver Video messages within 24 hours of order confirmation
  • Prices are displayed in USD
  • No refunds will be issued after the video has been delivered

3. Content Guidelines

When submitting information for your video, you agree not to include:

  • Inappropriate or offensive content
  • False or misleading information
  • Content that infringes on any third-party rights
  • Personal information beyond what is necessary for the video

We reserve the right to refuse any order that violates these guidelines.

4. Privacy and Data Protection

  • We collect only the information necessary to create your video message
  • We never share your personal information with third parties

5. Intellectual Property

  • Sharing on social media is permitted with credit to Santa Message Magic
  • Commercial use or resale of videos is strictly prohibited
  • All content, including Santa’s performance, remains our intellectual property

6. Warranty and Disclaimer

  • We strive to create high-quality, magical experiences
  • Videos are provided “as is” without warranty of any kind
  • We cannot guarantee specific reactions from video recipients

7. Customer support

Reach out to us at hello@santamessagemagic.com if you have an issue

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our service constitutes acceptance of new terms.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be subject to the exclusive jurisdiction of the courts in New York State.